Frequently Asked Questions
General donor
- A donor was entered onto Fund Filer as a non-taxpayer but has now completed a Gift Aid declaration. How do I add their past donations to a future claim?missing
- A tax paying donor has been set up as a non-taxpayer. How do I change this and ensure that Gift Aid is claimed on the donations I’ve already entered?missing
- A non-taxpaying donor has been set up as a taxpayer. How do I correct this?missing
- I’ve changed a donor address on Fund Filer but the record still shows the old address. What have I done wrong?missing
- I am creating donors for a specific reference sequence and Fund Filer won’t offer the next available number. Why not?missing
Donor upload
- The system ‘hangs’, apparently not doing much, why is this?
- Fund Filer is reporting a mass of errors and not uploading all of my records?
- Why is Fund Filer saying there is nothing to upload?
- Why is Fund Filer uploading some records and not others?
Donations
- What’s the difference between the Small Donations Scheme and aggregated donations?
- How do I find a donation I wish to edit?
- How do I find donations for a particular donor?
- Must I use ‘Community Buildings’ if there is more than one church in my PCC?
Claiming
- I keep getting an authentication error whenever I submit. I’ve tried everything. What is the problem?
- HMRC has rejected my repayment claim. How do I resubmit it from Fund Filer?missing
- It’s been weeks since I sent the claim in. Is this normal?missing
- I’ve just joined Fund Filer and have a backlog going back several years. Can I record donations in bulk to save time?missing
- How far in time can I go back to make repayment claims?missing
- How far in time can I go back to claim under the Gift Aid Small Donations Scheme?missing